Frequently Asked Questions

Find quick answers about our products, orders, delivery and returns. Can't find what you're looking for? Contact us and our team will be happy to help.

Our products

Which products are for the face?

Our face care range includes C Serum (15% vitamin C + cica) for a brighter, more even-looking complexion, B3 Serum (10% niacinamide + 1% zinc) for the look of blemishes, visible pores and excess shine, and our Nourishing Facial Spray with aloe vera, cucumber, panthenol and green tea extract.

Which products are for the body?

Our body care comes in two signature scents, Cactus Flower and Berries Blossom. Each scent has a shower gel and a matching body moisturizer. Our body moisturizers are made for the body and are not intended for the face.

Not sure which product is right for you?

Take our Skin Quiz. Answer a few quick questions and get a routine picked from our products for your skin.

Do your products contain fragrance?

Our Nourishing Facial Spray has no added fragrance. Our shower gels and body moisturizers are fragranced in Cactus Flower and Berries Blossom. The full ingredient list for every product is on its product page.

Can I use C Serum and B3 Serum in the same routine?

Yes, many people use both. A simple approach is C Serum in the morning followed by sunscreen, and B3 Serum in the evening. Introduce one new product at a time so you can see how your skin responds.

Should I patch test?

We recommend patch testing any new product on a small area of skin before full use. Stop using a product if irritation occurs. If you have a skin condition, are pregnant or breastfeeding, please consult your doctor or pharmacist before use.

Orders and payment

Do I need an account to order?

No. You can check out as a guest. Creating an account lets you track your orders more easily.

Which payment methods do you accept?

All available payment methods are shown at checkout before you pay.

Do you offer bundles?

Yes. Shop our ready-made bundles to save on complete routines, or create your own bundle from your favorite products.

Do you sell gift cards?

Yes. The EverMethod Gift Card is delivered by email and can be used on any product in our store.

Delivery

Where do you deliver?

We deliver to all governorates in Egypt.

How much is delivery?

Delivery is EGP 79 for Cairo, Giza, 6th of October and Helwan, EGP 95 for Alexandria and Beheira, EGP 105 for Delta and Canal, EGP 125 for Upper Egypt, EGP 140 for Far Upper Egypt and Matrouh, and EGP 160 for Sinai and New Valley. Delivery is free on orders from EGP 999. The final charge is shown at checkout. See delivery information.

When will my order arrive?

Orders are normally processed within 1 business day, followed by 2–5 business days for delivery. Weekends, holidays and courier conditions may affect these timings.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with tracking details.

Returns and exchanges

Can I return a product?

You can request a return within 14 days of delivery. For hygiene and safety reasons, products must be unopened, sealed, unused and in their original packaging. Read the full return policy.

What if my order arrives damaged or incorrect?

Contact us within 48 hours of delivery at info@evermethodeg.com or WhatsApp 01042945922 with your order number and photos of the issue, and we'll make it right.