Returns & Exchanges Policy
Eligible returns
Because skincare and body care products are personal items tied to hygiene and safety, a product can be returned only if it is:
• Sealed, unopened, and unused, with the safety seal and tamper-proof packaging intact.
• In its complete original packaging.
• Requested for return within 14 days of delivery.
Non-returnable items
• Any product that has been opened, tested, or used.
• Discounted or special-offer items.
• Products damaged after delivery due to improper storage or use.
• Skin reactions or a product not suiting your skin type are not grounds for return. We recommend a patch test before full use and checking the ingredient list.
Damaged, defective, or incorrect items
Please inspect your order on arrival. To report a damaged, defective, or incorrect product:
• Contact us within 48 hours of delivery at info@evermethodeg.com or WhatsApp 01042945922.
• Send your order number and clear photos of the product, the outer packaging, and the batch number. A video of opening the parcel is preferred.
• After review, we will replace the product or refund you.
How to request a return
• We do not accept any return sent without our prior written approval.
• Once approved, we will send you return instructions.
Shipping
• Defective or incorrect items: we cover return shipping.
• Change-of-mind returns: the customer covers return shipping, and original shipping fees are non-refundable.
Exchanges
Exchanges are available for defective or incorrect items only, subject to availability. For any other case, you may return an eligible product and place a new order.
Refunds
After we receive and inspect your return, we will notify you of our decision within 3 business days. If approved:
• Card payments: refunded to your original payment method within 14 business days. Your bank may need extra time to post it.
• Cash on delivery: refunded within 14 business days using a refund method we agree with you.
• Change-of-mind refunds are issued as store credit.